How to clear your browser cache and cookies

When you visit a webpage for the first time, it is often slow to load and display all its elements. When you visit a second time, the process seems to be instantaneous. That is because the page is not loading from scratch; rather, it is loading (at least in part) from the stored version in your web browser's memory, commonly referred to as a cache.

Sometimes, the cached version of a page is too far out of date for the current version to display properly or update quickly, so the site appears not to be loading or the graphics get jumbled together. When this happens, you may be instructed to clear your cache and/or cookies. 

Internet Explorer 11

  1. Open the Tools menu.
  2. On the General tab, click the Delete button under Browsing history.
  3. Make sure Temporary Internet files and website files is selected.
  4. Click Delete.

Internet Explorer 9

  1. Open the Tools menu.
  2. Click Safety, then Delete Browsing History.
  3. Make sure Temporary Internet Files is selected.
  4. Click Delete.


  1. Open the menu.
  2. Select History.
  3. Select Clear Recent History...
  4. Click the down arrow beside Details and make sure Cache is selected.
  5. In the drop-down called Time range to clear:, choose Everything.
  6. Click Clear Now.

Google Chrome

  1. Open the Tools menu, then select More tools.
  2. Click the Clear browsing data button.
  3. Make sure Cached images and files is selected.
  4. In the drop-down called Obliterate the following items from:, select the beginning of time.
  5. Click Clear browsing data.


  1. Click the Safari menu.
  2. Select Reset Safari.
  3. Make sure Empty the Cache is selected.
  4. Click Reset.

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